Frequently Asked Questions
What is Twinkle & Tinsel Holiday Festival?
Twinkle & Tinsel Holiday Festival is a must-visit walk-through Christmas light show in Monroe, NY, featuring millions of sparkling lights, stunning holiday displays, and festive activities for all ages. Enjoy delicious seasonal treats as you explore this magical holiday experience. Every night, guests can enjoy a free meet-and-greet with Santa, with photos taken by Santa’s elves on your phone. Just a short drive from NYC, Twinkle & Tinsel is one of the top family-friendly Christmas events in the Hudson Valley and Orange County, NY.
Where is Twinkle & Tinsel Holiday Festival located?
Twinkle & Tinsel Holiday Festival is located in Monroe, NY, making it an easy drive from Orange County, the Hudson Valley, and the New York City area.
What are the hours of operation?
The festival operates on scheduled time slots:
- Entry times begin at 4:30 PM
- Time slots are available every 30 minutes
- Most nights close at 9:30 PM
- Peak nights extend to 10:00 PM
Your selected ticket time is your arrival window.
How do timed tickets work?
All tickets are sold in 30-minute timed entry slots to manage crowd flow and enhance your experience.
You must arrive within your selected time window. Once inside, you can enjoy the event at your own pace.
Can I change my ticket date or time?
What is your refund policy?
All ticket sales are final and non-refundable. Please double-check your selected date and time before purchasing.
Can I buy tickets at the door?
No, we do not offer walk-up ticket sales. All tickets must be purchased online in advance prior to arrival.
To ensure a smooth experience and manage capacity, Twinkle & Tinsel Holiday Festival operates on timed entry slots. Guests must arrive during their selected time window.
Tickets can only be purchased through our official website at twinkletinsel.com or through our authorized ticketing partner, FeverUp.com.
We strongly advise against purchasing tickets from any third-party or unauthorized sellers, as they may not be valid for entry.
How long does the experience take?
Most guests spend 45 minutes to 1.5 hours exploring the entire festival, depending on pace, photos, and activities.
Will Santa be at Twinkle & Tinsel Holiday Festival?
Are media personalities and influencers allowed to visit?
Do I need to purchase tickets in advance?
Yes — tickets should be purchased online in advance as many nights and time slots sell out, especially weekends and peak holiday dates.
Is Twinkle & Tinsel family-friendly?
Absolutely. Twinkle & Tinsel is designed as a family-friendly Christmas event, perfect for kids, couples, and groups of all ages. It is not scary and focuses on holiday magic, lights, and festive fun.
Is the event outdoors?
Yes, Twinkle & Tinsel is a fully outdoor holiday light festival, so please plan for seasonal weather conditions.
What happens if it rains or snows?
The event is open rain, snow, or shine. Light precipitation can actually enhance the experience, making the lights even more magical.
Is parking available?
Yes, free on-site parking is available for guests attending the festival.
Is the event accessible?
Due to uneven terrain and the nature of a walk-through outdoor experience, accessibility may be limited in certain areas. Wheelchairs, canes, and strollers are permitted, but guests should use caution and be aware that some sections may be difficult to navigate.
Are pets allowed?
No pets are allowed due to safety concerns. Only trained service animals are permitted in accordance with ADA guidelines. For the safety of all guests, service animals must be under control and on a leash at all times. Any trained service animal that is disruptive, aggressive, not housebroken, or poses a direct safety risk may be denied entry or asked to leave.
What is the best time to visit?
For the best experience:
- Visit earlier in the season for lighter crowds
- Weekdays and Sundays are typically less busy
- Peak nights closer to Christmas tend to sell out quickly
Can I take photos?
Absolutely! Twinkle & Tinsel is designed with Instagram-worthy photo opportunities, so feel free to take photos and videos throughout your visit.
Are food and drinks available?
Yes, guests can enjoy a selection of seasonal food, hot chocolate, and festive treats available for purchase on-site.
Is there a limit to how long I can stay?
Once inside, guests can enjoy the festival at their own pace. There is no strict time limit, but most visits last around an hour.
What should I wear?
This is an outdoor walk-through event, so guests should dress appropriately for winter weather:
- Warm coats, hats, and gloves are recommended
- Comfortable walking shoes or boots
Why are timed tickets used?
Timed entry helps:
- Reduce long wait times
- Improve guest flow
- Enhance the overall experience
Is Twinkle & Tinsel worth it?
If you’re looking for Christmas lights near you, a holiday date night, or a family-friendly Christmas event in NY, Twinkle & Tinsel delivers a memorable seasonal experience filled with festive magic.
Still have questions?
If your question wasn’t answered above, feel free to contact us directly.
Email: Info@twinkletinsel.com
Instagram: @twinkleandtinselholidayfest
Our team is happy to assist and will get back to you as soon as possible.
