Frequently Asked Questions
What is Twinkle & Tinsel Holiday Festival?
Twinkle & Tinsel Holiday Festival is a must-visit walk-through Christmas light show in Monroe, NY, featuring millions of twinkling lights, stunning holiday displays, and festive activities for all ages. Enjoy delicious seasonal treats as you explore this magical holiday experience. Santa will be visiting throughout the season, with exclusive Santa Experience packages available for guests looking to create unforgettable holiday memories. Just a short drive from NYC, Twinkle & Tinsel is one of the best family-friendly Christmas events in the Hudson Valley and Orange County, NY.
Where is Twinkle & Tinsel Holiday Festival located?
Twinkle & Tinsel Holiday Festival is located in Monroe, NY, making it an easy drive from Orange County, the Hudson Valley, and the New York City area.
What are the hours of operation?
The festival operates on scheduled time slots:
- Entry times begin at 4:30 PM
- Time slots are available every 30 minutes
- Most nights close at 9:30 PM
- Peak nights extend to 10:00 PM
Your selected ticket time is your arrival window.
How do timed tickets work?
All tickets are sold in 30-minute timed entry slots to manage crowd flow and enhance your experience.
You must arrive within your selected time window. Once inside, you can enjoy the event at your own pace.
Will Santa be at Twinkle & Tinsel Holiday Festival?
Can I change my ticket date or time?
What is your refund policy?
All ticket sales are final and non-refundable. Please double-check your selected date and time before purchasing.
Are Santa photos included with admission?
No. Santa photos are available for purchase separately and are not included with admission. To provide a consistent experience for all guests, personal cell phones, cameras, and other recording devices are not permitted during the Santa photo experience. Professional photo packages will be available for purchase at Santa’s Workshop.
Can I buy tickets at the door?
No, we do not offer walk-up ticket sales. All tickets must be purchased online in advance prior to arrival.
To ensure a smooth experience and manage capacity, Twinkle & Tinsel Holiday Festival operates on timed entry slots. Guests must arrive during their selected time window.
Tickets can only be purchased through our official website at twinkletinsel.com or through our authorized ticketing partner, FeverUp.com.
We strongly advise against purchasing tickets from any third-party or unauthorized sellers, as they may not be valid for entry.
What should I wear?
We recommend dressing for the weather, including a warm coat, gloves, hat, and comfortable, closed-toe shoes. Since Twinkle & Tinsel is an outdoor Christmas light festival, guests should be prepared for cold temperatures and seasonal weather.
How long does the experience take?
Most guests spend 45 minutes to 1.5 hours exploring the entire festival, depending on pace, photos, and activities.
Are media personalities and influencers allowed to visit?
Do I need to purchase tickets in advance?
Yes — tickets should be purchased online in advance as many nights and time slots sell out, especially weekends and peak holiday dates.
Will the festival be photographed or filmed?
Yes. Twinkle & Tinsel Holiday Festival may photograph or record guests for marketing, advertising, news, or promotional purposes. By entering the festival, you consent to the use of your image or likeness without compensation.
Is Twinkle & Tinsel family-friendly?
Absolutely. Twinkle & Tinsel is designed as a family-friendly Christmas event, perfect for kids, couples, and groups of all ages. It is not scary and focuses on holiday magic, lights, and festive fun.
What items are prohibited?
Weapons, firearms, fireworks, drones, laser pointers, alcohol, illegal substances, outside food or beverages (except approved exceptions), and any item deemed unsafe by management are prohibited.
Is Twinkle & Tinsel an outdoor event?
Yes. Twinkle & Tinsel Holiday Festival is a fully outdoor, walk-through Christmas light experience in Monroe, NY. Guests should dress appropriately for winter weather and wear comfortable, closed-toe shoes. Pathways may be uneven, wet, snowy, or slippery depending on weather conditions.
What happens if it rains or snows?
The event is open rain, snow, or shine. Light precipitation can actually enhance the experience, making the lights even more magical.
Is parking included?
Free parking is available on-site. Guests are responsible for securing their vehicles and valuables. Twinkle & Tinsel Holiday Festival is not responsible for theft, damage, or loss involving vehicles or their contents.
Is the event stroller and wheelchair accessible?
Yes! Most areas of Twinkle & Tinsel Holiday Festival are accessible; however, some sections may include uneven terrain, inclines, gravel, or natural seasonal ground conditions. Guests requiring mobility assistance should use caution throughout the festival.
Are pets allowed?
No pets are allowed due to safety concerns. Only trained service animals are permitted in accordance with ADA guidelines. For the safety of all guests, service animals must be under control and on a leash at all times. Any trained service animal that is disruptive, aggressive, not housebroken, or poses a direct safety risk may be denied entry or asked to leave.
What is the best time to visit?
For the best experience:
- Visit earlier in the season for lighter crowds
- Weekdays and Sundays are typically less busy
- Peak nights closer to Christmas tend to sell out quickly
Can I take photos?
Absolutely! Twinkle & Tinsel is designed with Instagram-worthy photo opportunities, so feel free to take photos and videos throughout your visit.
Are food and drinks available?
Yes, guests can enjoy a selection of seasonal food, hot chocolate, and festive treats available for purchase on-site.
Is there a limit to how long I can stay?
Once inside, guests can enjoy the festival at their own pace. There is no strict time limit, but most visits last around an hour.
Why are timed tickets used?
Timed entry helps:
- Reduce long wait times
- Improve guest flow
- Enhance the overall experience
Is Twinkle & Tinsel worth it?
If you’re looking for Christmas lights near you, a holiday date night, or a family-friendly Christmas event in NY, Twinkle & Tinsel delivers a memorable seasonal experience filled with festive magic.
Are the lights and displays safe to touch?
No. Guests must remain on designated pathways and should not touch lights, decorations, props, electrical equipment, fencing, or landscaping. Doing so may result in removal from the festival.
Am I responsible for my personal belongings?
Yes. Guests are responsible for their personal belongings. Twinkle & Tinsel Holiday Festival is not responsible for lost, stolen, or damaged items.
Is re-entry allowed?
No. Once your ticket has been scanned and you exit the festival, re-entry is not permitted unless authorized by management.
Is smoking or vaping allowed?
No. Smoking, vaping, and the use of e-cigarettes are prohibited anywhere inside the festival.
Can I bring outside food or drinks?
Outside food and beverages are not permitted unless required for medical reasons or infant care. A variety of holiday food, beverages, and seasonal treats are available for purchase throughout the festival.
Can children attend without an adult?
Children under 13 must be accompanied and supervised by a parent or legal guardian at all times while visiting Twinkle & Tinsel Holiday Festival.
Still have questions?
If your question wasn’t answered above, feel free to contact us directly.
Email: Info@twinkletinsel.com
Instagram: @twinkleandtinselholidayfest
Our team is happy to assist and will get back to you as soon as possible.
